So I wait an entire day to hear back from them and nothing. So I call and the guy on the phone seriously pissed me off. He knew about my email, he knew about the problem and still no call?! You know the reason we went with a local host in the first place is because we wanted "one-on-one" customer service. I don't usually bash companies (people maybe lol but not businesses) because from experiences gained through the limo company I know that sometimes things happen beyond your control. I have been on the recieving end of an angry customer.....it's not the best place to be believe me! So for the most part I TRY to be courteous and understanding when I have a complaint. On the other hand when I try to fix a problem and I have to deal with someone who probably doesn't know how to define the word customer service I get a little pissed off. I have to listen to him mumbling to himself as he tries to find my account (haven't you ever heard of a hold button?! sheesh) and then he proceeds to act like he knows what he is talking about when we both know he doesn't. Unfortunately there was no one else to talk to so I just informed him that I WILL be moving our site and I WILL be calling back on Monday to deal directly with the person in charge. So what is the problem? Somehow they lost our payment and nothing has been credited to our account. I of course call our bookkeeper (lol......my mom hehe) and she gives me the information as to when payments are made. So I call back and calmly tell him this and he really has no clue what to do and so of course our site is still off line! What makes me so mad is that again we are paying WAY TOO MUCH just to have a local server. Our company is one of the largest limo services in town, we have been in business for 7 years so our name is well known, and my family does lots of business with several different companies with the main company that heads up this little business. So where along the lines do they say hey, this company hasn't paid their bill we are going to just shut down their site without finding out what the problem is. HELLO?! I'm sorry, this is just not how I would run a business. I have done billing for a few different jobs and sometimes things get lost, sometimes things get over looked, you don't risk pissing off a customer/client just because it is too much work to contact them in person. I have never had to move a site before so hopefully things go smoothly.